This is a good post in Kathy’s Creating Passionate Users blog:
n this Web 2.0-ish world we’re supposed to be all about the users being in control. Where the “community” drives the product. But the user community can’t create art. (And I use “art” with a lowercase “a” as in software, books, just about anything we might design and craft.) That’s up to us.
Our users will tell us where the pain is. Our users will drive incremental improvements. But the user community can’t do the revolutionary innovation for us. That’s up to us.