CSG WInter 2014 Meeting – Enterprise Architecture & Review Boards, pt. 2

Governance Survey Results

Survey covered CSG and ITANA members.

Roughly 2/3 – 3/4 have some formal IT governance.

Prioritization of Investments – Academic (non-central) IT has less influence, while business owners have the most.

Central IT’s budgets are largely controlled by governance, as is administrative IT.

A large part of the demand comes from Central IT. 

Most of the focus of governance is on Strategic issues. 

More institutions have advisory governance than decision-making, but that’s more even in the CSG schools.

72% of CSG schools have architecture review, but only 53% have a formal board, with most of the boards being advisory in scope. The scope is mostly central and administrative IT. Most of the boards are made up of central and administrative IT. About half of the CSG schools have an Enterprise Architecture Practice. Most schools feel that their Architecture practices are quite immature. 

Architecture practices mostly report to the CIO and is funded by Central IT.

The #1 purpose of EA is to Align Business and IT Strategy and Vision. TOGAF and Gartner are the architectural standards being used. 

Notre Dame

Architecture Review Board meets twice a week. 

UC – Mojgan Amini 

Doing architecture for the UC system. 

There’s an IT Leadership Committee made up of CIOs and IT leaders. Set goals, strategies, and priorities at the system level. 

IT Architecture group – standing committee made up of IT Directors and architects. The Enterprise Architecture Artifact Framework was established to help deal with the system-wide complexity of UC common systems.

UC Office of the President CIO created a dedicated EA team. 

Approach: Define key roles; Define key components (create an EA body of knowledge and create reusable EA assets); EA Artifact Lifecycle (create a structure for EA artifact submission, review, and approval).

Enterprise Artifacts (similar to TOGAF or other frameworks) – include policies, principles, standards, etc. They’ve picked six artifacts to work on initially, centered on the work around getting a new HR system for the UCs. 

 

CSG WInter 2014 Meeting – Enterprise Architecture & Review Boards

The second workshop of the meeting is on the topic of Enterprise Architecture & Review Boards is being coordinated by Jim Phelps, who is now at University of Washington.

EA and Governance

Perhaps the job of EA and Governance is to say “Wait, stop, listen” and then decide on action.

Shifting Focus of EA 

– Organizations were/are asking “What value is EA delivering to the business?” – Gartner finds 67% are starting, restarting, ore renewing their EA efforts. Shift away from technical architecture management to aligning business and IT vision and strategies delivering strategic business value and enabling a major business transformation.  That’s been the big shift in the last few years. Organizations are now building groups that have members from both business and technical organizations. This is hard – Techs want to write code, business wants to buy apps. Who is ready to have the conversation? Top down doesn’t work well in higher ed – have to find the right level to connect with. 

Jim shows an example of an ITANA matrix that plots business value and architectural value and Univeristy of Michigan’s IT Investment Board’s use of that matrix to compare projects.  

Shift to strong business value delivery and away from technical stack complexity.

Governance – Gothic G, Large G, little g. People get lost looking for the instantiated Gothic G that can make people do things. The big formal G that lots of us are trying to establish with IT Service Management and IT governance. Little g – getting groups of the right people together to steer strategies – oftentimes this gets overlooked. 

IT Governance, PPM, and Enterprise Architecture – Sherif Nijim, Notre Dame

The first ever CSG rap presentation!

IT Governance @ UMN – Patton Fast, CTO

Not ready to talk about architecture yet, but ready to talk about awareness and alignment, which has helped build an IT governance strategy for the UMN system. 

Wanted: clearer governance and priority setting, balancing supply and demand side of IT, moving from “us vs. them” dialog to a “we” dialog across all of IT, reduce layers of IT management in central IT (went from 70 to 20 supervisors in OIT). Service owners are managing day-to-day activity (in five major lines of business, each overseen by a director), not managing staff.  Moved to service based budgeting. 

During spring, while budgeting is being done, all the CIOs across the system talk to the business owners to get input. That demand gets synthesized and then shared across all the stakeholders. Then that gets presented by executive oversight and operational excellence committees. Then the priorities and budgets get set by “the Budget 5”.

Kitty Bridges – NYU

Had an external review six years ago, which resulted in a recommendation that the University view IT as a strategic asset, not a cost center. Had a strategic task force five years ago which resulted in a recommendation for better IT governance. Have an effort focused on alignment. Not advisory groups, but community groups in which IT participates. Groups are led by the senior business person in each area, not IT. Teaching & Learning, Research, Community Life, Administration, IT Infrastructure. Teaching & Learning has been the most active so far. One of the subgroups has generated 53 enhancements for Sakai – free market research! There’s a CIO Council of all the school CIOs. There’s also an IT Architecture Review Board chaired by the Snr. Vice-Provost for Research – doesn’t meet regularly but has been used to make some key decisions. All this is overseen by an IT Strategy Council.

The groups decide what needs to be done in regular business, but requests for new funding go to the Strategy Council for prioritization. 

IT Governance – Erk Lundberg, University of Washington

Two years ago had a costing study done looking at central IT in first round and then distributed IT in second round. Roughly evenly distributed between central IT, distributed IT, and medical IT. Consultant recommended comprehensive IT governance with clear definition of roles and responsibilities, treating IT as a shared scarce resource. IT Strategy board (advisory to President & Provost), IT Service Investment Board (where money and priorities clash), IT Service Management Board (central IT makes up a third of that group). 

CSG Winter 2014 – Digital Campus: Building a Culture of Innovation at Georgetown

Lisa Davis, Georgetown: Building a Culture of Innovation 

Why Innovate?

Used Ideascale platform to gather ideas from students – ideas get discussed at senior administrative staff meetings. 

Held 1st Innovation Summit in April 2012. Bring students, staff, faculty, and alumni together to discuss ideas about technology from a campus perspective. 

Engaging Practice: Hackathon in fall of 2012. Presented ideas to Provost, CIO, COO, and a startup CEO. Grew into a group on campus called h.innovation to continue to drive the innovation concepts across campus. Came up with a framework for how to keep the cadence and energy going. Gather ideas, then hold FutureOf sessions, then to the Innovation summit, then it goes to problem definition and then to the hackathon. 

Storytelling Summit – Brought in people from corporations to talk about how they do storytelling in their companies. 

Georgetown Mobile – leveraged Kurogo platform to create an app. Just deployed a laundry alert app that notifies when clothes are done washing or drying. Also deployed EmergenSee app. Did a gamification app for new student orientation. 

Innovation Culture – students, faculty, staff working together then bringing in external partners.

Engaging Faculty – Started an initiative on technology enhanced learning, led from Provost’s office. Faculty submitted proposals for MOOC development. There were over 100 proposals submitted, and the Provost paid a lot of attention to making sure that the faculty was driving the discussion. 

All these efforts have helped change the perception on campus of what the IT organization can provide. 

 

CSG Winter 2014 – Media Amp

Tom Lewis – Washington

MediaAMP – Cloud services, infrastructure and tools for storing digital assets.

Problem: How can universities most effectively  collect, store, and deliver content?

MediaAMP allows clients to: Speed innovation; collaborate on a national or global scale; reduce operational costs; better serve organizational missions.

Very modular, can use as few or as many pieces as needed.  Provides HIPAA compliant services. 

Industry partners, Higher ed partners; Open standards & systems

http://mediaamp.org

CSG Winter 2014 – Digital Campus: IT, Media Management, Innovation, pt. 2: Strategy

Georgetown looking at using Salesforce to integrate student data to have analytics across the entire student experience.

David Ackerman – CIO and CDO – Working Together on Strategy at NYU

– an evolution and expansion of .edu Services AVP role. 10 years ago integrated 20% time as Digital Library Tech Services. Created an exec director of Digital Communications reporting jointly to IT and Communications. 

What is the CDO responsible for? – Overall digital strategy for university; Cloud Services; Architecture; Research computing infrastructure; Mobile web; Digital Communications (with VP URPA); Digital Library Technology Services. A position that cuts across IT and NYU has “row-ness”.

The CIO role in higher ed took a long time to evolve. At NYU it was 9 months between the proposal for a CDO and the appointment.

Three bosses: CITO; Dean of Libraries; Chief Global Technology Officer. IT Exec Team works together: CITO, CGTO, 8 AVPs in IT.

Two digital strategy decisions: .nyu gTLD – centerpiece of new global digital brand; All digital dental clinic.